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ANI (Caller ID) CallBack Trigger Instructions

                                           

Using any phone that sends out your ANI (Caller ID) information (preferably GSM mobile phones), DIAL + 1 561 317 3268 and let it ring ONCE before hanging up the phone.  If our platform receives your ANI, it will automatically send a CallBack to your phone and prompt you for your 8 digit Account Code.

 

  •  If your phone number is already stored in the system, 
    it will not prompt for your Account Code.

  •  To assign your CallBack number to your Account Code via SMS so as not to be prompted for Account Code after every trigger, see instruction F.

  •  There is no guarantee that our platform will receive your ANI 100% of the time.  
    We rely on the in-country network to transmit valid ANI data.  
    We have found some networks overseas are not relaying ANI consistently, while others relay partial numbers.

  •  We have also set up back up ANI CallBack access numbers:  

    +
    45 518 45 000, +45 516 65 000, 
    + 1 305 503 2131, 
    + 1 561 317 3660 
    and
    + 1 561 542 3667

 

SMS CallBack Trigger Instructions

 

Globalink  offers a variety of innovative ways to trigger your CallBack via SMS technology from your mobile phone or wireless device.  You may be charged by your mobile provider for sending SMS text messages. 

We have several numbers which can be used to send SMS commands to:

+44 773 659 2264 (UK)    - SMS ONLY -
+1 561 317 3268 (USA)

+1 561 317 3660 (USA)

+1 561 542 3667 (USA)

+45 518 45 000 (Denmark)

+45 516 65 000 (Denmark)

 

Please click any of the following links to go directly to the desired instructions:

 

A.    Send an SMS to set or change your Access Code’s CallBack number

 

B.    Send a blank SMS to trigger a CallBack to your mobile phone.

 

C.    Send an SMS to trigger your Access Code

 

D.    Send an SMS to trigger your Access Code and automatically dial your Destination number

 

E.    Send an SMS to trigger your Access Code to a different CallBack number and automatically dial your Destination number

 

F.     Send an SMS to set or change your Account Code’s CallBack number.

G.    Send an SMS with only your Destination number.  The system will automatically send CallBack to the mobile phone that sent the SMS.

 

H.    Send an SMS with your Account Code and Destination number.  The system will automatically send CallBack to the mobile phone that sent the SMS.

 

I.    Send an SMS with your Account Code, Destination number, and CallBack number.

 

J. Send an SMS to register a Speed Dial.  *NEW*

 

K. Send an SMS to transfer the balance from one Account Code to another Account Code. *NEW*



A.      Send an SMS to set or change your Access Code’s CallBack number

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to set or change your CallBack number is:

#11#AccessCode#PinNumber#CallBackNumbertoSave#  OR  #11#AccessCode#AccountCode#CallBackNumbertoSave# 

 

For example: #11#6051234#12345678#011331234567890#

 

In this example:

11 is the required command that notifies the Globalink system to modify the CallBack number.

6051234 is the sample Access Code.

12345678 is the sample Account Code associated with the Access Code.

011331234567890 is the sample CallBack number that will be assigned to the Access Code.

 

  • This SMS command will NOT trigger a CallBack.

  • This command will work with either your 8 digit Account Code or a 4 digit pin number.

  • You may replace 011 with 00. Both dialing codes will work.

 

 

B.      Send an SMS with no message to trigger a CallBack to your mobile phone.

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

Do NOT type anything in your message. Leave the message field blank.

 

  • The system will match the phone number you sent the SMS message from with an Access Code assigned with the same number and will trigger this Access Code. 

  •  If the phone number you sent the SMS message from is NOT assigned to any Access Code, the system will still send a CallBack but you must enter a valid 8 digit Account Code to be allowed to place a call.  
    See Instructions F, G, and H for similar commands requiring Account Code.

  •  You must manually dial your Destination number upon receiving the CallBack.

 

 

C.      Send an SMS to trigger your Access Code

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to trigger your Access Code is:

#5#AccessCode##

 

For example: #5#6051234##

 

In this example:

5 is the required command that notifies the Globalink system that you are triggering your access code.

6051234 is the sample Access Code.

 

  • The system will send a CallBack to the phone number already assigned to the Access Code.

  • A pin is NOT required in order to use this feature.

  • You must manually dial your Destination number upon receiving the CallBack.

 

 

D.      Send an SMS to trigger your Access Code and automatically dial your Destination number

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to trigger your Access Code and have the system automatically dial your Destination number is:

#5#AccessCode#DestinationNumber#

 

For example: #5#6051234#011441234567890#

 

In this example:

5 is the required command that notifies the Globalink system that you are triggering your access code.

6051234 is the sample Access Code.

011441234567890 is the sample Destination number that will be dialed as soon as the CallBack is answered.

 

  • The system will send a CallBack to the phone number already assigned to the Access Code.

  •  A pin is NOT required in order to use this feature.

 

 

E.      Send an SMS to trigger your Access Code to a different CallBack number and automatically dial your Destination number

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to trigger your Access Code while temporarily changing your CallBack number is:

#5#AccessCode#DestinationNumber#PinNumber#CallBackNumber#

 

 

For example: #5#6051234#011441234567890#1234#011551234567890#

 

In this example:

5 is the required command that notifies the Globalink system that you are triggering your access code.

6051234 is the sample Access Code.

011441234567890 is the sample Destination number.

1234 is the sample pin number associated with the Access Code.

011551234567890 is the sample CallBack number that will be assigned to the Access Code for this call ONLY.

 

  • The system will NOT save this as the new CallBack number. To save a new CallBack number, follow instructions under A.

  •  If you want to just trigger your Access Code to a different CallBack number without a Destination number, you may omit the Destination number by sending the SMS in this format:   #5#AccessCode##PinNumber#CallBackNumber#

  • Your Access Code will need a pin assigned to it in order to use this feature. 

 

 

Most of the following SMS commands are designed for CallBack/SMS/ANI CallBack Card users. The commands require that you know your 8 digit Account Code.  Please contact your representative or Customer Service if you do not know your Account Code and wish to use any of the commands below.

 

F.       Send an SMS to set or change your Account Code’s CallBack number

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to set or change your CallBack number is:

 

*AccountCode

OR

*AccountCode*CallBackNumbertoSave

 

For example: *12345678     OR

          *12345678*011331234567890

 

In this example:

* is the required command that notifies the Globalink system to modify the CallBack number.

12345678 is the sample Account Code

011331234567890 is the sample CallBack number that will be assigned to the Account Code.

IMPORTANT:  If you only send *AccountCode, the system will AUTOMATICALLY save the phone number that sent the SMS message as the Callback number.

  • This SMS command will trigger a CallBack after registering the account.

  • This command will save customers time when later using SMS or ANI CallBack from the phone number that is saved.  
    The system will NOT prompt for the Account Code if it matches the originating phone number with the saved CallBack number in the system.  
    However, this command is not necessary for ANI CallBack or SMS CallBack Card users wanting to use the service – it is offered as a matter of convenience.

  • This SMS command will save the CallBack number for Standard CallBack accounts as well, though the Access Code is not required.

  •  You may replace 011 with 00. Both dialing codes will work.

 

G.      Send an SMS with only your Destination number.  The system will send a CallBack to the phone number that sent the SMS message.

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

In the message field, enter only your Destination number:

DestinationNumber

 

For example: 011441234567890

 

In this example:

011441234567890 is the sample Destination number.

 

  • The system will recognize the phone number you sent the SMS from and will send a CallBack to this number.

  •  If the phone number is already assigned to an Access Code, it will automatically dial the Destination number when you answer.

  •  If the phone number you sent the SMS message from is NOT assigned to any Access Code, the system will still send a CallBack but you must enter a valid 8 digit Account Code before the system automatically connects you to the Destination number.

 

H.      Send an SMS with your Account Code and Destination number.  The system will send a CallBack to the phone number that sent the SMS message and will automatically dial your Destination number.

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to send your Account Code and Destination number is:

#5#AccountCode#DestinationNumber##

 

For example: #5#88811188#011441234567890##

 

In this example:

5 is the required command that notifies the Globalink system that you are sending a trigger.

88811188 is the sample Account Code.

011441234567890 is the sample Destination number.

The two ## indicate the CallBack number is blank so the system will use the phone number that sent the SMS message as the CallBack number.

 

  • If the Account Code is valid and has funds, the system will recognize the phone number you sent the SMS from and will send a CallBack to this number.

  •  When you answer the CallBack, the system will automatically dial your Destination number.

 

I.        Send an SMS with your Account Code, Destination number, and CallBack number. 

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to send your Account Code, Destination number, and CallBack number is:

#5#AccountCode#DestinationNumber#CallBackNumber#

 

For example: #5#88811188#011441234567890#011551234567890#

 

In this example:

5 is the required command that notifies the Globalink system that you are sending a trigger.

88811188 is the sample Account Code.

011441234567890 is the sample Destination number.

011551234567890 is the sample CallBack number.

 

·         If the Account Code is valid and has funds, the system will send a CallBack to the number specified in the message.

·         When you answer the CallBack, the system will automatically dial your Destination number.

J.       Send an SMS to register a Speed Dial.

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to register your Speed Dial is:

#88#AccountCode#SpeedDialSlotNumber#SpeedDialDestinationNumber#

 

For example: #88#88811188#04#011441234567890#

 

In this example:

88 is the required command that notifies the Globalink system that you are registering a Speed Dial.

88811188 is the sample Account Code.

04 is the sample Speed Dial Slot Number.

011441234567890 is the sample Speed Dial Destination number.

 

  • This SMS command will NOT trigger a CallBack.

  • Speed Dial Slot Numbers that can be programmed are 01 through 99.

  • To use your Speed Dials when you use your CallBack service, enter the two-digit Speed Dial Slot Number (01 to 99) assigned to the telephone number you wish to call followed by the pound (hash) key.

 

K.      Send an SMS to transfer the balance from one Account Code to another Account Code. 

 

Using your mobile phone, compose and send an SMS message TO: +447736592264  or our other SMS numbers

The message format to transfer balances between two Account Codes is:

#33#TransferFROMAccountCode#TransferTOAccountCode#

 

For example: #33#88811188#63642343#

 

In this example:

33 is the required command that notifies the Globalink system that you are transferring balances.

88811188 is the sample Account Code which you will be transferring the funds FROM.

63642343 is the sample Account Code which you will be transferring the funds TO.

 

  •  This SMS command will NOT trigger a CallBack.

  •  If both Account Codes are valid and the FROM Account Code has funds, the system will transfer the entire balance over.

  •  If you wish to transfer only a partial balance, you can specify the amount by sending the following message format:  #33#TransferFROMAccountCode#TransferTOAccountCode#Amount#

  •  Only full dollar amounts will be transferred when the amount is specified. For example, if you specify 45.35 as the amount, only 45 will be transferred.

 

 

 

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